Legal

Privacy Policy

Last updated: May 2026

This Privacy Policy explains how EchoReel Studios Ltd (Company number: 17239773) collects, uses and retains personal data submitted through the website at https://echoreelstudios.com.

1. Who we are

EchoReel Studios Ltd is a private limited company registered in England and Wales under company number 17239773. Registered office: 219 Henson Park, Chard, England, TA20 1NP. Contact email: [email protected].

2. What data we collect

When you submit an enquiry through the contact form on this website, we may collect:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • Your business or project name (if provided)
  • Your project details and message
  • Service preference and project type
  • Any other information you choose to include in your enquiry

We do not collect payment card data, sensitive personal data or special category data through this website.

3. How we use your data

Data submitted through the enquiry form is used for the following purposes:

  • To review and respond to your project enquiry
  • To discuss production requirements, scope and availability
  • To follow up on enquiries if a response is needed

We will not use your data to send unsolicited marketing messages. We will not sell, share or transfer your personal data to third parties for marketing purposes.

4. Lawful basis

The lawful basis for processing enquiry data is legitimate interests — specifically, to review and respond to a genuine enquiry from a potential client about video production services. Where you have provided consent via the form checkbox, consent also applies.

5. How long we keep your data

Enquiry data is retained for a reasonable period to allow for follow-up communication regarding the project enquiry. If no project proceeds, data will be deleted within a reasonable timeframe. If a project does proceed, relevant data may be retained for the duration of the project relationship and thereafter in line with reasonable business record-keeping practice.

6. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected].

7. Cookies

This website may use essential cookies for basic functionality. Please see the Cookie Policy for more information.

8. Third-party services

If a third-party form service or analytics tool is connected to this website in the future, this Privacy Policy will be updated to reflect any associated data processing. At the time of publication, no third-party data processors are connected to this website beyond those required for basic hosting.

9. Changes to this policy

This Privacy Policy may be updated from time to time. The most recent version will always be available at https://echoreelstudios.com/privacy-policy/.

10. Contact

For any questions about this Privacy Policy or how your data is handled, contact EchoReel Studios Ltd at: [email protected].

If you are not satisfied with how your enquiry is handled, you have the right to make a complaint to the Information Commissioner's Office (ICO) at ico.org.uk.